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FAQ'S

  • Who are we?
    More Zoomy's, more good times. We deliver fresh, nutritious dog food made with natural, whole ingredients to help your dogs live healthier and happier.
  • What ingredients do you use?
    We use human-grade, all natural ingredients. Our food is grain and gluten-free, made with high quality meat and fresh produce, with no fillers, preservatives and by-products.
  • How do I store the food and how long can I keep it for?
    When stored properly in a freezer, unopened packs can be kept for up to 1 year in the freezer. For optimal quality, we would recommend consuming the food by 6 months. Opened packs can be kept sealed, or in an airtight container in the fridge for up to 48 hours. Do not refreeze food that has been thawed.
  • How do I prepare the food for feeding?
    Zoomy's comes fully cooked. Simply thaw and serve. We recommend heating up the meatballs (you can steam, bake, microwave, air-fry etc) to release the aromas of the meatballs so that it will be more tasty for your dog. (For more info, see Feeding Guidelines)
  • Can I mix Zoomy's with kibbles or other food?
    Sure, you can feed Zoomy's as a snack or mix it with your dog's current meals as a topper. Kindly note that dog treats or snacks should not replace daily meals.
  • How much should I feed my dog?
    Feed in moderation as treats or snacks. Kindly note that dog treats or snacks should not replace daily meals.
  • What are the delivery charges?
    We have free delivery for orders above $80. Otherwise, a delivery fee of $10 applies.
  • When will I receive my order?
    Our delivery slots are based on your location: Mon & Wed, 7-10pm: West, South, Central Tuesday & Thurs, 7-10pm: North, East Outside of window: kindly arrange your own delivery to pickup from us Postal codes starting with: 01-33, 58-71: West, South, Central 34-57, 72-81: North, East
  • What if I need to make changes to my delivery?
    Please contact us by Whatsapp (9827 0232) to make changes to your delivery. If your order has not yet been packed and prepared, we can try to make the changes.
  • Will the food come in a frozen state?
    Yes, Zoomy's are frozen and delivered in a cooler bag to maintain freshness and food safety.
  • What if I'm not home during delivery?
    As the food is frozen, please ensure someone will be at the delivery address to receive your food and keep it in the freezer. If no one is present or contactable for further instructions, your food will be left outside near your door. Please note that Zoomy's will not be liable for any loss/ the condition of the food left outside. If the driver is unable to drop off the item at your address e.g. security does not permit entry, the food will be taken back. A re-delivery fee of $20 ($10 for the food to be returned to us and another $10 for redelivery on another day)
  • What is your return policy?
    Due to food safety reasons, we are unable to accept any returns, refunds or exchanges.
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